Still No Computer

I turned in my Compaq laptop to Best Buy's Geek Squad about a week and a half ago. It didn't want to boot up or shut down properly. When they tried to start it, it wouldn't even want to turn on. Come to find out, I had a defected 'mother board'. They called me to bring in the recovery discs that came with the laptop. Well...I don't know where I put it. I went to Best Buy anyways to see what they could do...

First of all, I waited in line for about 5 minutes. No one was in front of me and there was only one customer being helped; about 9 employees behind the counter. *irritated* The guy finally comes to help me with the RUDEST attitude. I gave him my receipt and he walked in the back where my laptop was. He comes back out and asks for the recovery disc WHICH I didn't have a chance to tell him from the start. He literally THREW me my receipt back and told me to write down some numbers. He then throws me two sheets of paper with instructions on how to order a replacement recovery disc. He asked me if I plugged my laptop directly into a wall socket. My boyfriend told him NO. We always plugged it into a surge protector. *very irritated*

My boyfriend and I left very frustrated...all because of their customer service. I went home and logged on to the Better Business Bureau. I tried to search for the Best Buy that I went to and guess what...the site directed me to my local "Better Business Bureau". I couldn't file a complaint anywhere! *super irritated* (They only accepted 'Wage Complaints')

I go back to my house to look for the disc. All I could find was the booklets...no discs. I called the number that was listed to order a replacement. The recording comes on advising me to say this or say that and to press this number or press that number. I say whatever I needed and pressed whatever number to get to the Parts Directory. That damn recording took me back to the VERY beginning! I thought that maybe I had done something wrong, so I went through all that again...AND SAME RESULT! It took me back to the beginning as if I had just picked up the phone and called! *uber irritated*

Today at work, I logged onto HP's website to see if/how I could order a replacement. After work, I went to my boyfriend's house to place my order. It'll take about 5-7 days for the disc to come in. Until then...I really can't wait. I want my laptop back so bad!

All I have to say is that I really couldn't believe how "customer service" is nowadays. If you don't like helping people, find another job! If you're having a bad day, suck it up. Don't ruin the customer's day with your shitty attitude! This goes for a lot of places I've been to. Not just with Geek Squad.